Terms and Conditions of Sale

Pricing Policy: All prices are based on quantity of each item ordered. Prices exclude HST or GST, which will be added to all invoices and will be shown as a separate item. Prices are subject to change without notice, however we endeavour to provide 30 days advice. Please call if you require a catalogue. Volume pricing is available.

Minimum Order: Our minimum order level is $50.00.

Freight Policy: Orders valued at $500.00 dealer cost will be shipped freight FREE via a carrier of our choice. Orders less than $500.00 will be shipped prepaid and freight charged on the invoice at a minimum of $7.50 or actual freight charge, whichever is greater. All orders are F.O.B. our Dartmouth, NS warehouse. Orders of particularly heavy product (e.g. paper, CD’s or diskettes), are subject to separate freight and handling charges. All printers, fax machines and multi-function centers are subject to freight charges. Details are provided at time of order.

Back Orders:  FREE shipping and handling is included with any back orders with the exception of items which do not qualify for prepaid shipping as noted above.

Short & Damaged Shipments:  We strive to be accurate in our shipping, however in the event of a short shipment, notification must be made within 2 days of receipt of order. Any broken or missing goods resulting from damage in transit must be reported to the carrier immediately.

Returns: All returns must be accompanied by a Return Authorization Number obtained from Atlantic. Please fill out and fax our DEFECTIVE GOODS RETURN FORM to obtain this. Return Authorization numbers expire 30 days after being issued. No defective goods will be accepted after 90 days from date of invoice.  Non-defective goods returned are subject to a 15% restock charge. Non- defective goods must be in original package and re-saleable condition. Goods must be returned freight prepaid with a copy of our completed RA Form enclosed and RA number clearly written on the outside of the package. Special Order products are not returnable.

Empty or end of duty cartridges will be returned freight collect.

Hardware (printers, fax machines and multi-function centers) is non-returnable. Brother Canada prefers to deal with the end-user concerning defective hardware and consumable supplies. Please have the customer call Brother direct at 1-800-853-6660. 

Warranty: No warranty, expressed or implied, for damages resulting from the use of consumables in any machine, other than applicable vendor warranties.

(09/2003)